RETURNS, REFUNDS, EXHANGE AND CANCELLATION POLICIES

THE ORGANIC SUPERMART has “no questions asked return policy” which entitles all customers to return the product at the time of delivery if they are not satisfied with the quality.

1. Category-wise Return Policy

For reasons of health & hygiene, undergarments, personal care, swimwear, socks, cosmetics, dairy and bakery products, loose staples & dry fruits, fruits and vegetables, baby food, over the counter medication (OTC) & products of similar nature cannot be returned or exchanged later. Please refer returns and exchange policy for returns.

2. Refunds

Refunds for user’s order returns / cancellations / updates will be processed in following manner :

i. In case of entire order getting cancelled or returned :
a. Prepaid Orders – The amount paid by credit card, debit card, net banking, online wallet and reward points will be paid back in respective tender in which amount was paid by user.
b. COD Orders – The amount paid by cash, debit & credit cards and food coupons will be refunded to the customer as per store returns policy.
c. Delivery charges will be also refunded to user.

ii. In case of partial return
a. Prepaid Orders – The amount paid by credit card, debit card, net banking, and online wallet will be paid back in respective tender in which amount was paid by user. The amount paid by reward points and gift cards will be credited to user’s store wallet.
b. COD Orders – The amount paid by cash, debit & credit cards and food coupons will be refunded to the customer as per store returns policy.
c. Delivery charges will not be refunded to user.
d. If a product is returned and user order value goes below minimum order requirement of Rs. 499, user will not be assessed an additional delivery / packing fee of Rs. 30.

iii. In case user has used a coupon, user can contact the customer service to get back the coupon. Customer service agent will issue similar coupon of same value to user.

3. Return, Exchange and Cancellation Policy :

All products listed on our website can be returned subject to the following conditions :

Product Condition : A product cannot be returned unless it is a defective, broken, faulty, leaking or not of satisfactory quality.

Products should be returned in the original condition user had received them. Please understand that THE ORGANIC SSUPERMART cannot accept returns under the following instances :

(i) Returns will not be entertained on altered, damaged, used products
(ii) Damages due to mishandling of product; (ii) products with tampered or missing labels; (iii) any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, original invoice and all other items originally included with the product(s) delivered.

Product Accessories / Freebies / Bundles & Combos: All the product accessories available with the product and / or all the freebies associated with the product and / or other products associated as “bundles” or “combos” with the product should also be returned so as to enable us to initiate the return process.

Validity Period :
a. Processed items – no refund, except if assessed poor quality. Product can be returned at the time of delivery
b. All Fresh items – Product can be returned at the time of delivery
c. Dairy & Frozen items – Product can be returned at the time of delivery
d. Dry items – Within 24 hours of delivery (contact customer care team)

4. All payments made by user towards correctly returned products will be refunded as per the Returns Policy. If user thinks that THE ORGANIC SUPERMART has provided with an incorrect refund, please contact immediately on care@theorganicsupermart.com

5. Please note card refunds in case of prepaid orders may take up to 15 business days for user’s bank to complete, depending on their processing time. This can vary greatly between card issuers, and THE ORGANIC SUPERMART shall not be liable for any delays in refund by card companies. THE ORGANIC SUPERMART offers no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the Customers card/bank accounts. This is on account of the multiplicity of organisations involved in processing of online transactions, the problems with Internet infrastructure currently available and working days/holidays of financial institutions.

6. Cancellation by customer

User can request for cancellation the orders. In such a case THE ORGANIC SUPERMART will refund any payments already made by user for the order within 15 working days of user’s cancellation as per refund policies.

i. Partial cancellation by customer
In case of partial cancellation, order value will be recalculated. In such a case THE ORGANIC SUPERMART will refund any payments already made by user for the order within 15 business days of user’s cancellation as per refund policies.
ii. Cancellation by THE ORGANIC SUPERMART

If THE ORGANIC SUPERMART suspects any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, THE ORGANIC SUPERMART at sole discretion could cancel such orders. THE ORGANIC SUPERMART will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

While every effort has been taken to label the products accurately, errors in data entry and updating may occur. THE ORGANIC SUPERMART reserves the right to cancel the order in case a transaction has been made where the prices indicated was not the correct price. In the rare event that happens, THE ORGANIC SUPERMART will give a full refund of all money received from the customer. THE ORGANIC SUPERMART has full right to cancel any order which does not fall under the service criteria and/or is not from the city, pin code or area where THE ORGANIC SUPERMART is currently not servicing.